Refund policy
Refund Policy
Every piece from The Kid’s A Giant is made to order. Because nothing is pre-made or held in stock, we do not offer refunds or exchanges for change of mind or for ordering the wrong size. Please use the size guide on each product page before you order.
This does not affect your rights if something is wrong with your order.
If your order arrives faulty, damaged, or incorrect
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a piece has a major problem, you are entitled to choose a refund or a replacement. If the problem is minor, we will repair or replace it.
Email hi@ghostedagency.com with your order number and a clear photo or short video of the issue. Please contact us as soon as you notice a problem, ideally within 48 hours of delivery, so we can raise it with our manufacturer while the evidence is freshest. This is a request, not a deadline, and it does not limit your rights under the Australian Consumer Law.
In most cases you will not need to send the item back. We will tell you if we do, and we will not ask you to return anything without arranging it with you first.
Returns
We do not operate a self-service returns portal. Because every piece is made to order, there is no stock to exchange against, so every case is handled personally by email. Write to hi@ghostedagency.com and a person will answer you.
Refunds
Approved refunds are issued to your original payment method in the currency you paid. Allow a few business days for it to appear, depending on your bank or card provider. If an approved refund has not reached you after that, check with your card provider first, then contact us at hi@ghostedagency.com and we will chase it.
Refused or undeliverable international orders
Customers outside Australia are responsible for any customs duties, taxes, or import fees charged by their country. If a delivery is refused because of those charges and the parcel is returned or disposed of by the carrier, we are unable to offer a refund or replacement, as the piece was made specifically for you and the cost of production and shipping has already been incurred. This does not apply if the order was faulty, damaged, or incorrect. See our Shipping Policy for more detail.
Contact
This policy is governed by the laws of New South Wales, Australia.